Frequently Asked Questions

Block print, hand-stamped one press at a time, sent from our shop in Beacon, New York. Anything not answered here — just write to us.

How long will my order take?

We pack and dispatch within 1–3 business days from Beacon, New York. Standard delivery inside the US usually takes 1–5 days after that, and you will get a tracking number by email. If nothing arrives within 2 days of your dispatch email, check your spam folder, then write to us.

What does shipping cost?

$9.95 for most orders. Heavier orders are $19.95 or $34.95, shown at checkout. Expedited is $26.00. Orders over $89 ship free within the United States.

Why does my piece look slightly different from the photograph?

Because a person made it. Our prints are carved into wooden blocks and stamped by hand, one press at a time. The color sits a little differently on every length of cloth. No two are exactly alike, and that is the reason to own one.

How do I care for it?

• Block print cotton — cold delicate hand wash, low heat drying.
• Wool and yak — cold delicate hand wash, flat dry.
• Velvet — dry clean.

Can I return something?

Yes, within 14 days of delivery, unused and in its original packaging. Gifts bought between 26 November and 30 December can be returned up to 15 January. Sale items, custom orders, earrings and printable downloads are final. Full details are on our Refund Policy page.

Do you ship outside the United States?

We ship to Canada, the United Kingdom and Australia. Customs duties are set by your country and are paid by you.

Where can I see things in person?

Our shop is at 460 Main Street, Beacon, New York — Monday 12–6, Wednesday 12–6, Thursday 12–5, Friday and Saturday 11–6, Sunday 11–5. Closed Tuesdays.

In November and December you will find us at the Winter Village at Bryant Park in New York City, and at Snowport in Boston.

Is the wool really yak?

Yes. Our yak wool shawls are woven from yak down. It is warmer than it looks and softer than you expect.

Do you sell wholesale?

Yes. We supply shops, museum stores and brands — including The Metropolitan Museum of Art — and we also make under other companies’ labels, your print or ours. See our private label page or write to us.

Can I get something made specially?

Often, yes. We work with small workshops in India and can produce in quantities that larger factories will not take. Tell us what you have in mind.